Asia Mind Dynamics - Creating change that lasts

New Training Classes - Neuro Linguistic Programming (NLP), Time Line Therapy (TM) and the Language and Behaviour Profile (LAB Profile) Certifications

Asia Mind Dynamics organises new courses on:

1.) The NLP Certified Practitioner and Time Line Therapy (TM) Course

Download Brochure: Brochure

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008

Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

Prices are staggered according to time of sign-ups. The earlier you sign up, the better it gets!!
So call now: 012-287 50 48

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2.) NLP Certified Master Practitioner Course

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Special Price Deduction for our NLP Practitioners!!! It is filling up already - 3-4 seats left to the public!!

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
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3.) "Words that Change Minds" - The Language and Behaviour Profile (LAB Profile) Training - Persuasion and Influencing Skills

6 days Internationally Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Master Practitioner Course

Learn the Language of Influence now.

Second course in 2008: June 20-22 and June 27-29

Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators but do not want to go through the Practitioner or Master Practitioner Classes.
Download PowerPoint Presentation:
The "Words That Change Minds” Language and Behaviour (LAB Profile) Practitioner Course

Download Brochure:
The "Words That Change Minds” Language and Behaviour (LAB Profile) Practitioner Course

Call 012 - 287 50 48 now to book your seat early.
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Register soon to secure your seat (courses are claimable under HRDF-SBL).

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Comments from participants: “Andreas has the enthusiasm for his subject that explodes into your subconscious mind and really makes NLP real for me. I recommend this training for everyone who already thinks that they are great – because they will realise just how much better they will be.”

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

You start to understand the reasons behind certain actions of yours and those around you. You start to live more consciously and purposefully. You gain greater understanding and create the life you desire.

There is hardly any participant who hasn't changed with NLP and we at Asia Mind Dynamics support you wholeheartly in the whole process and beyond. For us, there is nothing more beautiful than to experience the transformation of participants into magnificent beings.

Join us NOW or call at 012-287 50 48 for more information.

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Feedback and credibility

I am deeply thinking about feedback. In my training classes, I am teaching feedback, and advanced feedback. Accepting feedback is a good way to start learning how to improve a current position.

I don't say that I need to accept every bit of feedback. Sometimes, it is not possible to integrate all of the feedback provided in my life. In this case, I can accept a bit of it, as long as it fits into my lfie and the current circumstances, or I don't need to.

But I was thinking over the past couple of days and weeks and realised one thing more and more. The willingness and my openness I accept feedback is very much dependent on who is giving feedback.

If I can respect the person and see that the person fully lives his or her own medicine - walks the talk him- or herself - I listen and be fully open and appreciative of the feedback. In fact, I really search for feedback. I am thirsty for the learning that feedback provides. I can accept feedback from a person whose normal lifestyle, opinion, or way of going about thigs I don't accept. Even someone that I don't like! In fact, these are then the areas where I learn the most! Because they make me think outside of my current comfort zone.

But when I look at the person and there is something missing - the part that we can call credibility - then I have a sour taste in my mouth and it becomes very hard to accept the feedback.

Credibility is defined as "the believability of a statement, action, or source, and the propensity of the observer to believe that statement". This fits. I like it!! If someone walks the talk, lives his or her beliefs with passion and conviction, and provides me with feedback, I can check it and accept or reject it. But I realised that it is hard for me to accept feedback from those that just lecture, but don't live their own medicine.

What do you think?

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Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

Prices are staggered according to time of sign-ups. The earlier you sign up, the better it gets!!
So call now: 012-287 50 48
___________________________________________________________________________________

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.
___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

Respect your world - sports and politics

In NLP, we have the presuppositions. These are convenient assumptions or beliefs that govern my world and how I look at it.

They are very powerful, extremely tolerant and foregiving. One of it states that we need to "Respect Someone Elses' World". Respect does not mean that I need to accept someone's point of view, but I need to fully understand the person before I can form my own opinion or start working with him or her. And the requirement to understand the other person's model of the world is pretty hard, because we are all different. Every human is unique. We have our own values, beliefs, experiences, history, friends and families and more that influence us since we are born and may be before.

As a result, we experience the same situation differently (which can cause misunderstandings, of course). Just think about the last time you went to the movies with a friend or relative and later, talked about the movie. Did you start to have memories and interpretations that were different from each other? Did you not see something your friend saw so clearly? This is what I mean! We all react differently to different or even the same situation, and this is fine and makes us unique!

Malaysia as country with predominantly Islam population, and a country that does neither recognise Israel as country nor has diplomatic relations has recently lifted "a travel ban on Israelis to allow Chelsea coach Avram Grant and midfielder Tal Ben Haim to travel to the South East Asian nation in July as part of the English Premier League club's pre-season mini-Asian tour."

The foreign foreign minister Rais Yatim said that "although we don't have diplomatic relations with Israel or direct trade with the country, we don't have objections over their visit."

"They are a sports team with two Israeli members. We don't see it as something wrong."

This is what I mean by respecting other people. It does not mean that Malaysia tolerates or accepts what happens in Palestine. It doesn't mean that I am ignoring what is happening in the Gaza, neither from Israel nor from Palestine or Hamas. Neither do I ignore other countries in the neighbourhood - think of Iraq or Iran. To me, and now only, it is about sports and to have an excellent team playing in a country where there are many, many football fans.

To me, and this is my personal opinion, if there were more steps like this, it would bring the world a big step closer to solve certain issues, and break open hardened positions. Sport events combines hearts, and souls, can overcome disparity, bridge disagreements, and provide new insights. It can and should provide learning - think of what could be done during such event? Education of fans, exhibitions, cultural exchanges, discussion groups, food festival and much more. And not just from one side, but from both. Let's learn how sports can overcome gaps and helps cross bridges.

I know that this might not be a popular decision or opinion, but so be it!

Source: Al Jazeera

_______________________________________________________________________________________
Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.
___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

Limits to the brain - cut off at 4!!

For a long time, we were thinking that we could juggle plenty of things at the same time. It is called multitasking. And a long time back, I wrote that the limits to the conscious mind is that it can only hold between 5-9 pieces of information at any one time. The number gravitates to the higher side on a good day and to the lower side on a bad day.

It is something I always stress in my NLP trainings. Together with the fact that multitasking is bad for the economy (and you!!). This is the reason why we cluster and associate information. Seven categories in my To-Do List are more manageable than 25 different categories.

Now, research limits the ability some more. "Scientists think the true capacity is lower when people are not allowed to use tricks like repeating items over and over or grouping items together. ""For example, when we present phone numbers, we present them in groups of three and four, which helps us to remember the list," said University of Missouri-Columbia psychologist Nelson Cowan, who co-led the study with colleagues Jeff Rouder and Richard Morey. "That inflates the estimate. We believe we're approaching the estimate that you get when you cannot group. There is some controversy over what the real limit is, but more and more I've found people are accepting this kind of limit."

Cool, isn't it? It is so wonderfully nice to see how scientific research puts more and more into the real realm of experience what NLP has always discussed.

(Source: Yahoo)

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Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.
___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

After coffee, now tea

It was clear for quite some times that tea is probably healthier than coffee. My challenge is that I prefer coffee, so I was quite happy when I read last year, that coffee in the morning improves memory.

Now, Singapore also came out with a study, this time regarding tea. It clearly states that a cup of tea is good for the brain by slowing down cell degeneration and keeping the mind sharp into old age. Hah, now I finally understand why my mum always remembers all the things that I messed up as a kid, haha.

She likes to drink tea - a lot. A liter of tea in the evening is nothing for her. Sitting in front of the TV, she slowly downs one cup after the next.

Here is the article:

"A cup of tea is good for the brain by slowing down cell degeneration and keeping the mind sharp into old age, a
published report said on Sunday.

A four-year study by scientists in Singapore adds to tea`s long-touted virtues.

Any type of tea will do, Professor Ng Tze Pin from the National University of Singapore`s psychological medicine department told a newspaper.

`Tea is cheap, non-toxic and widely consumed,` Ng was quoted as saying.

The university`s scientists found that catechins, a natural compound in tea, protects brain cells from damaging protein build-up over the years, maintaining the brain`s cognitive capability.

The caffeine in tea, unlike that in coffee, contains the natural protein theanine, which counters the normal side effects of caffeine such as raised blood pressure, headaches and tiredness, the scientists said.

Brain-cell degeneration, caused by a combination of loss of nerve cells, predisposed genes, small strokes and increased levels of harmful protein build-up, often leads to dementia, the report said.

The team of scientists studied the tea-drinking habits of 2,501Chinese aged 55 and above from September 2003 to December 2005.

Participants` health, attention span, language use and visual and spatial abilities were assessed. Their tea consumption was monitored.

About 38 percent did not drink tea. Twenty-nine per cent drank only one kind and the rest consumed a mix of teas.

Two-thirds of the tea drinkers maintained their scores on the same memory tests two years later. Among the non-tea drinkers, 35 percent saw a drop in their scores by an average of two points, signifying cognitive decline.

Tea was the distinguishing factor keeping brain cell energized. The drink alone cannot do the job.

`It still means a lifetime of good habits and a balanced diet,` Ng said."

Service level in Malaysia: CoffeeBean at Penang, Airport

I was in Penang for training over the weekend. Fun, as usual, and as usual, the celebration to succeed in my training is fantastic. Participants are always happy to hold their certification in their hand because they know that my standards are high. Not everyone can succeed, but I digress.

I arrived late at the airport, thirsty and tired. Then I saw CoffeeBean and since I like their Malibu Drink, I thought I would go and get one.

The store was full, but the cup stand was empty. The guys behind the counter told me that the regular cups are empty, since about 30 minutes, and that I would need to do with a larger cup. Even more so, I didn't get my drink, since they ran out of it, but that is okay.

Now, I was forced to upgrade my drink but made to pay the price for a full one. I asked them, why it would not be possible to serve the customer the larger drink but charge them for the regular one. It's fair, isn't it? The only response I got was that now at least, I could drink more. To which I responded, that this wasn't my intention, since, if I would want more to drink, I would have ordered a larg cup immediately.

So, I was made poorer, contributed to the store making their numbers for the day and was left treated unfairly. For just a while.

Training and creating new behaviours

Training is fun.

I arrive in the morning to a company's compund. Have been there before, of course. Meeting with HR, the CEO (sometimes), department heads, and staff members.

Still, there are always some training participants, that I haven't met. While I build up my training material in the training room, the first participants sneak into the room. Some more slowly than others. A few come up to me and introduce themselves to me. Others just look shyly, and I take the initiative. This first observation gives me a lot of information about the inter-personal relationships and how the company culture actually operates.

A few minutes later, the HR person, my direct contact, enters the room and oftentimes takes charge. Then, the show begins (sorry, male language). I am introduced, and off we go.

The initial phase is always very carefully planned. The stage needs to be set. The ice must be broken. The room must fill with energy. Since beliefs are formed fast in the mind of the participants, about the trainer and what they learn, I am at the top of my performance. This crucial first timeframe sets the stage for continuous work with the company or a one time event for me :).

It is my goal to be that good that the participants forget all about coffee break, or even lunch break and become thirsty for more.

The energy in the room heats up. Exercises are conducted, background information shared, and we often discuss of how something that has been learned can be applied in real life.

Very often, I hear comments that the persons "who need the training most" are not in the room. I smile. Sometimes I am lucky, and I can respond that actually, the whole company is going to be trained by me. So that there is nothing to worry about.

Sometimes, I say that the change starts within one person. Gandhi was once saying that someone "needs to be the change you want to see." It is one of my favourite quotes.

Mostly, a trainings lasts 2 days or more. I believe in behavioural change and companies want to see real results. That means that 2 days of training are not always enough and we stagger the learning over time.

After a while, and sometimes earlier, sometimes later, I can see the first shifts in participants. I see how knowledge and learning takes place. Insights are created, even before many become aware. For me, it is crucial to identify those that learn fastest, because they can be the accellerator for the rest of the group. The Innovators, so to speak. The next shift is pretty rapidly, like a firestorm. The learning catches on, emotions run high and the feeling of "we get it and it works" becomes evident.

That is then also the time I feel really good about it. To see how training participants grasp the new reality, how differently they see the world after a training, and how proud they are of their accomplishment.

And they deserve it!

_______________________________________________________________________

Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next Course:
April 25-27, May 1-4, May 9-11(3 seats left - book early)

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

Bank Negara, HSBC and Citibank

I was just getting ready to write an article about a delay caused by either HSBC and/or Citibank and how had the feeling that they steal my investment (I am purposefully using strong language here!)

My mother in Germany is getting old. Now, with 83 years of age, her savings run low. Her health is not the best, and her pension is very little. So last month, she asked me if I could send some money over to her. Since building up a business is cost-intensive, my on hand cash is limited, and as such, I told her that I am dissolving an investment made overseas quite a while ago. While this investment returns sucks as it went through a couple of recessions.

Still, what to do!

So I initiated the process. Initially it went fast, out of the overseas bank and supposedly to HSBC in Malaysia. Then, the procedures started.

We called HSBC in Malaysia and they said that there was a nothing. HSBC mentioned, they only received a payment confirmation, but not the money. They asked for some reference number.

I went back to my investment house. They checked. According to them, the money went out, to Citibank in the US first. Going back to HSBC in Malaysia, they asked us for more numbers and stated that some information given to them was wrong or delayed by Citibank. Our investment house checked with their investigation department who checked with Citibank. Citibank stated that they were waiting for HSBC's action.

Nothing happened anymore. We contacted HSBC's outsourcing center every day and they said they would inquire. Sometimes they called us back. When we wanted to speak to the manager, the person on the phone blocked. Stating, it was not possible. She said she would ask him to call us back. He never did!

We got very worried, because, hey, a bank can lose money in the current US Sub-Prime crisis, and simply write it off. I cannot!!!

Just now we called HSBC again. We were told that we would need to go back to our investment advisor and ask them to re-send the investment. The transaction advise from last month was nil and void. Imagine that!! Imagine, your investment disappears!!!!

When we, again, wanted to speak to the manager, it was not possible. My wife then told her that she is going to inform Bank Negara. To get Bank Negara involved somehow always works wonders.

Suddenly, just like magic or under the spell of panic, the HSBC person called back. Stating, that suddenly, the money has arrived.

Can you believe THAT? What a great story, and what kind of branding does this do to HSBC and their reputation. I liked HSBC before. However, somehow, their style of operation and customer orientation and assistance just caused me to feel very strange about them. To me, a The World's Local Bank was just getting trashed in my mind.
And my wife is still determined to make the complain with Bank Negara!

Oral-me or, what's in a name?

Malaysia is in an uproar. Finally, a change to the most famous subject that was on the top of the list for the last 3.5 weeks. Oral-Me, a name for a toothpaste, is replacing people's imagination for the possibility of a changed government, with something new.

What's in a name?

What do you think of when you hear the name "Oral-Me". Do you think of a toothpaste or something else? It is the name of a toothpaste, here in Malaysia, and the Malaysian and overseas newspapers and blogs run wild about the potential meaning of it, and what could go wrong in someone's mind, when they get the wrong idea. Sure, it sounds funny if you ask a shop assistant of where to find "Oral-Me".

Hence, it surely isn't the smartest name around, and won't replace Coca Cola or McDonalds any time soon.

Let me reiterate what I said a while ago. If a name, as strange as it sounds, or even a behaviour causes you to react strangely, it is only in your mind - you fear what you are most ..... Someone else might give a totally different interpretation. A totally different meaning to a name or a behaviour. When someone says that you are very stubborn, for example, someone else might say that you know how to make a point and guide others.

However, the origin of the product has sexual connotation, as stated in alink to a T-Shirt Directory.

The T-Shirt looks like this.

Still, it is a matter of interpretation. Sure, and again, it is a strange name, but to act so much over it just replaces priorities, doesn't it?

So, what are we talking about next, here in Malaysia?

___________________________________________________________________________________

Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next Course:
April 25-27, May 1-4, May 9-11(3 seats left - book early)

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

Expanding your horizons - sharing a letter from a NLP Practitioner

A recent practitioner of mine was chased by her own high expectations. I wrote about it the other day. Being an in-house trainer with others, she had a perfect comparison. Perfect in the sense that she was new to the environment while her colleagues were kind of seasoned NLP trainers.

She admired them and was not able to reach her own stretch goals - which she measured on the feedback that she received from her trainees.

In our last NLP Certified Practitioner Course, she started to confront her perfectionism. Actually, she started to do so in a very perfect way, and it was a constant challenge to channel her own critical attitude into constructive ways.

Even when I knew that she had achieved her goal, she still was uncertain. It doesn't matter if I know because, hey, she needs to convince herself.

The day after the training, she had to conduct her own training. She has managed. A very significant improvement from an average rating of 70-75% feedback rating before the course to .... over 90% now. She reached her goals and allowed me to reproduce her email to me here.

"Hi everyone…

How’s life after NLP? Mine is great!! I finished my class last Friday but only today I managed to muster all my confident to look at the participant’s evaluation.

And the result………overall rating for the course is 90.8% and rating for instructor is 92.8%. That means…I met my goal!!! So….so…so happy. Thank you everyone for helping me during the course.

Andreas and Najwa, thank you for all your assistance during LAB and NLP. The amazing part is that on the last day, what people say to me is exactly what visualize and heard during the time line exercise.

It is really cool…..before you asked Andreas…yes I did anchored the feeling. Next will be Houston…..I’ll tell you the outcome once I’m back Cheers!!"

I am happy. Keep it up Shafinah!!

____________________________________________________________________________________

Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next Course:
April 25-27, May 1-4, May 9-11(3 seats left - book early)

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

NLP, expectations and reaching your goals

Many of us live under the curse of high expectations. I am not saying that expectations are bad, per se, but the question is, how high are your expectations, how are you handling failure to meet expectations and how do you treat yourself when you succeed. In addition, are these your expectations or those from someone else?

I have learned it over and over again from my NLP classes, that many of the expectations that we carry around with us are not ours. They are derived from your parents, school, friends and society. Have you identified them already? Are you comfortable living them? Do you have the means to reject them, if you want, and if you do, how does it make you feel?

Sometimes, these expectations permeate our whole life. In every aspect. There is no way we can escape those and the pressure to proof to ourselve that we can meet those expectations is tremendous. Stress is often the result. Sometimes even insomnia.

Important in managing expectations is the ability to be tolerant to yourself. There is nothing worse than beating yourself up when you failed (in your eyes), while not appreciating when you succeeded. I encountered so many cases that a student came to class and criticised every success, every little piece of their life. When they succeeded in the exercises, they started to raise the bar immediately. Or just acknowledged the learning for a very short time, but focused much longer on the little things that didn't go so well. What life is that to constantly beat yourself up? Again, it probably is not the student's expectations but it comes from somewhere else. And too often have we been raised to focus on the negative, haven't we? It goes so far that the moment we meet our expectations, we raise our own bar immediately. No rest granted.

NLP is good in challenging this expectations. Reframing the failure and learning to appreciate the learning from failures. Seeing yourself through the eyes of others and fall back to who you really are. Confronting the shattered identity, rebuilding the self-esteem and giving you a pathway to reflect onto your future, where you then can chose your reaction to expectations and failures.

It starts off with recognition and awareness, and then the creation of choice and procedures to start living the life that you deserve.

And for me, personally, there is nothing better than seeing someone reach the goals, achieve realisation and start to manage your life!

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Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next Course:
April 25-27, May 1-4, May 9-11(3 seats left - book early)

Other Courses:
Fourth course in 2008: August 8 - 10, August 14-17 and August 22-24 2008
Fifth course in 2008: November 13-16, November 21-23 and November 28-30 2008

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

Second course: June 20-22, June 27-29Third course in 2008: October 31 - November 2 2008 and November 7-9 2008

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

Service Level in Malaysia - Pizza Hut in Damansara

Another entry on the service level in Malaysia's retail and food outlets.

Last week, I went to Pizza Hut in Damansara, together with my current NLP students. It was the last day of the NLP Certified Practitioner Training, and I then oftentimes go with the practitioners to the outlet for a little celebration.

Service was slow. We had to order one set twice. My soup, coming together with my lunch set, did not arrive at first.

I asked the waitress and she doubted me first. Until it became clear to her that she brought one soup earlier that went with the second lunchset ordered.

My Pizza didn't arrive for a long, long time - we waited over one hour - , and only, when everybody else had finished their lunch already. We complained a couple of times about the waiting time, so much so that none of the waiters and waitresses dared to look into our direction.

I finally called for the manager to complain. He offered me a 10% discount. I educated him saying that this is not enough to get better in their service. I am not coming too often to his outlet, and the food is delayed or wrong every time.

I told him that he cannot offer discount all the time but that it has something to do with his reputation. I added that I conduct trainings around the area and that I told my students not to go to Pizza Hut, because they would take too much time to bring the food. Okay, even so Pizza Hut is not a fast food restaurant it must be possible to get the food together (especially if they want to have a restaurant).

Imagine, how much of his revenue he is losing, I asked him. I continued probing that I am surely not the only one. And that bad news is traveling. He just nodded his head and said that they will have to change.

Honestly, I don't think it worked, because even so, when I paid, he didn't even pay attention to me. He didn't thank me for the suggestions made.

It is sad, isn't it? There are customers who give you free advice. No need for market research. No need for focus groups. Just take their advice, because that is what feedback is. Run with it - and you will get better.

I am wondering if the service improved, when I go to his place the next time around.

Service level in Malaysia - Samsung Shop in Megamall

How come that the service level in retail and food outlets of Malaysia is still so pathetic?

My boy has a new phone and he wants to install music on it. Downloading to the phone is possible as long as we don't activate the storage card. The moment we activate the storage card on the phone, the connection is lost. This means a two-step process. First downloading to the phone and then to the SD Card. It is tedious and probably not as planned by Samsung. So we studied the manual and played it here and there. Basically, we tried everything. And no change.

So this morning, we finally decided to go to the shop where we bought the Samsung's mobile - a shop in the new mall aside of Midvalley Megamall.

The retailer didn't know what to do, and they do not have a technician. He immediately stated, that it must be the software in the phone and I should go to the service center in Low Yat to service the phone. Didn't I know this comment would be forthcoming, the moment something does not work out the way it should be?

When I asked if there is another service center anywhere away from Low Yat . He called the center, and no on responded. He responded to me, sorry Sir, no response. I cannot help you. So one of these days, we need to take the ride to Low Yat. My perception is not good. It is the same old, same old feeling. When something goes wrong with an item in your household, especially one that is not too cheap, one wants to have assistance. We are not inclined to tolerate these things too long. I expect assistance in the way that shows me that I feel understood and that there is someone who can help. The minimum would be that at least there is the sincere assistance. The conversation from the retailer that he will really inquire. His body posture needs to be right. The statements assuring. If something does not work out - like this morning - ask for my handphone number, or check, if there is any other help available. Basically, don't let the customer go away without the feeling that there is nothing that can be done and the customer is all alone.

What do you think?

Watch the impressions you make on clients

Quite often, I am attending talks and workshops, including breakfast meetings. There was one such meeting yesterday. I enjoy it because it allows to meet new people and gain new thoughts. Topic of the talk is not always important, because there is always additional value that I can capture.

Interestingly, when the call came to take your seat, I ended up on a table with quite an interesting mix of people.

Three people inclusive me, on the table were involved in NLP and as such, promoted their company. Another person was a coach as per his business card and one promoted Dale Carnegie Trainings.

The rest were "normal people" from companies.

It was such a pleasure to observe the different style of how the trainers worked subconsciously. One of them was constantly yawning, looked bored, no facial expressions indicating interest for the speaker and was constantly out for incoming phone calls. The coach was nearly falling asleep. The next one took notes, but kept talking to his neighbour.

This reflected on me as well. I realised that every now and then, I was also checking my handphone. It threw me back to last months, when I was sitting in a similar meeting and had to answer calls regarding my advertisement.

We always believe that no one observes us or sees our little habits. But do not forget, they are picked up. Someone sees and forms his or her own impressions. And first impressions count. They can make or break a deal or a relationship, heck, even a close knitted marriage.

So, how do you behave in meetings, seminars and others social gatherings. Is the incoming message on the phone more important than the person opposite of you? Or are you impressive and actively working on your impressions that you make? Are you connecting with others that are introduced to you or just interested in their company or position, because they are a lead for new business? Be serious about who you are and how you communicate to others - in words, physiology and your outfit.

________________________________________________________________________________

Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next course: March 6-9, March 14-16, March 21-23

Third course: April 25-27, May 1-4, May 9-11

(more courses in 2nd half of 2008)

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

First course: February 15-17, February 22-24

Second course: June 20-22, June 27-29

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.

A long time ago.... and welcome back to me

I cannot believe it. I hardly update my blog. What is happening?

Well, a lot of good stuff happens.

I have a lot of meetings, all across town and beyond. In the progress, I meet wonderful people, interesting companies and amazing challenges and requests.

Subsequently, I am preparing a lot of proposals - despite the uncertainty in the world economy, and the elections in Malaysia, Malaysian companies apparently realise that it is necessary to upgrade the knowledge of their employees, and executives.

Logically, this also means I need to prepare for training materials. Since I never sit on my knowledge but constantly update, I am never ready and also add in to older material, change and modify.

Of course, something got to give and I am not happy about this one. I am neglecting my sleep. Getting up at 6.00 AM in the morning and to bed past midnight is nothing unusual. But then, during my normal working days in "normal" companies, I switched off after work. Now, in Asia Mind Dynamics, Andreas never sleeps (sounds familiar?).

I also neglect my son. It's been a while since I went swimming with him, had a longer conversation or that we simply played. Earlier, I wrote a diary for him, but now, there is no time for even the shortest of notes. Last week, I had time for him and realised, that it is hard to get us to talk or do things.

NLP talks about ecology a lot which means that in the process of pursuing a goal, NLPlers also look out for the impact of their actions on the environment - eg. family, relatives and friends.

Now, that my son and I, who were so very close to each other, are getting more distant is a warning signal to me. I will change something.

But that is the beauty of NLP - I have realised in in the process and not too late, as it is happening a lot of times. I hope I am able to continue writing entries but then - the next weeks are packed with trainings in Penang and KL. So bear with me, will you?

_________________________________________________________________________
Asia Mind Dynamics organises new courses on:

1.) NLP Certified Practitioner Course together with Time Line Therapy (TM)

2.) NLP Certified Master Practitioner Course

3.) The "WORDS THAT CHANGE MINDS” Language and Behaviour (LAB) Profile Practitioner Course

All courses designed to help you overcome limitations, gain influence, and explore pathways to a new and enriching life!!

___________________________________________________________________________________

10 Days NLP Certified Practitioner Course + Certified Timeline Therapy (TM) Techniques Practitioner

Three modules to change your life!

Next course: March 6-9, March 14-16, March 21-23

Third course: April 25-27, May 1-4, May 9-11

(more courses in 2nd half of 2008)

10 Days NLP Certified Master Practitioner Course

July 17-20, July 25-27, August 1-3

Early Bird Sign-ups. Take advantage of those for real cost savings!

So call now: 012-287 50 48
___________________________________________________________________________________

6 days Certified “WORDS THAT CHANGE MINDS” Language and Behaviour Profile (LAB Profile) Practitioner Courses

First course: February 15-17, February 22-24

Second course: June 20-22, June 27-29

Learn the Language of Influence now.

Developed from the so-called Meta-Programs in NLP, this course is specially designed for those who aspire to be Master Communicators.

Call 012 - 287 50 48 now to book your seat early.

___________________________________________________________________________________

Remove your fears, create success and become the magnificent being that you desire to be, and deserve to become.

___________________________________________________________________________________

Download the Brochure for more information

Register via fax form with this registration form - click here
_____________________________________________________________________________________

Be aware that you change, once you embark on your NLP Course. You look at the world differently, and at your own habits.

Join us NOW or call at 012-287 50 48 for more information.