« My first kiss | Main | Are your employees walking fast? »
February 07, 2005
KL Monorail on Courtesy Drive
I just picked this up from Bernama, but it has been published on February 3 already. Apparently, KL Monorail is off to a month-long courtesy drive.
Their aim, this year is to increase the number of passengers by 30%.
"This campaign, which involves all monorail employees, will see the staff at their best and they will be constantly observed and monitored for their actions at all times."
Sounds good (even so it is only for one month!!) – but what do passengers say? Most of what I heard before related to late arrivals of trains, and that the passengers are packed in the trains like sardines – a function of the limited number of trains. And now, they want to increase the number by 30%.
Coming from Europe or Germany, I am pretty pampered with public transport – bus, street trains and underground. The trains are punctual – absolutely punctual. During rush hours, the vehicles arrive in a 3-5 minute rhythm.
Buses don’t cut the line, or swing in and out of traffic – they stay on their lane. The conductors are helpful and courteous.
It works – sure they are full during rush hour but you know that if you don’t manage to get on the train, the next one is already on its way. The train driver even announces that the next one is waiting in the tunnel already, or says, it is just two stations behind him.
Man, I would be the first to jump ship. But what about here? The trains are okay, for sure. But they are packed. In addition, they are inconvenient for me, due to my working and living areas. Bus service? I actually hate them here. They look too dangerous, drive too dangerous, and are way too unpunctual to make them attractive.
What is your opinion?
Posted by Andreas at February 7, 2005 10:27 AM
Trackback Pings
TrackBack URL for this entry:
http://www.alwayswow.com/movabletype/mt-tb.cgi/75
Comments
Agree with Sashi here. One month doesn't cut it. It's a bit too short for people to really appreciate it. I hate buses here, too. If only they could add more trains, I'm sure it would be a lot more efficient.
Posted by: Silencers at February 8, 2005 03:51 PM
Hazel - that is another thing I miss here in Malaysia. Nice and friendly drivers who actually care for their co-inhabitants. Even taxi drivers try to eradicate their customers!
Crocodile - you are oneof the nicest guys around in Malaysia - no doubt about that one.
Sashi - yep - that was my thinking as well. May be the one month is suppose to be enough and last for 12 months?
Posted by: Andreas at February 7, 2005 06:13 PM
yeah, i really admire the way public transportation works in Germany.
Not to mention the car drivers. The tyres will go screeching whenever a pedestrian step his/her foot on the road.
Posted by: hazel at February 7, 2005 01:17 PM
i am always pleasant to SYTs.... haiks! anyway, we have short memories lar, and quality is not really a value system here, but GetRickQuick is a definite yes. me bad :(
Posted by: buaya69 at February 7, 2005 11:36 AM
My only question would be:
Why only one month? Does this mean that next month onwards, the staff can be as surly, rude and disrespectful as before?
Posted by: Sashi at February 7, 2005 11:10 AM
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)