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December 29, 2005
Pegawai tidak ada and the ease of doing business
Great article in the NST today - and exactly the reason why I dread to deal with anything government.
How often do we stand in line, sit around to get things done, waiting patiently. Any number called, we give a sigh of relief - one more down, and so and so many to go!
It takes way too long to get things done - complacency all around. There are proposals to formulate guidelines or principles to improve the efficiency. But are guidelines, principles or rules enough to change?
Isn't it all about trust and empowerment for your employees? Only when there is the employee who is empowered to step up to the task when things need to be done, only when there is a general ability to multi-task and openness, only if working is not about protecting your turf against the one on the next desk, only then will efficiency be improved.
How many hours are lost in waiting for your number to be called? How much productivity is lost? How many millions or billions of Ringgits, gone down the drain while waiting?
Malaysia was recently ranked low on ease of doing business. I see the relation - do you?
Posted by Andreas at December 29, 2005 12:23 PM
Comments
As someone who hates the "tidak apa" attitude but has to face it almost everyday (I m working with the govt. and has to deal with other govt. departments) I can understand what you feel.
However I can sense that there have been some improvements but it is still not enough.
Posted by: Adam at January 1, 2006 03:09 PM