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June 23, 2005
No business anymore with ...
I am sure there are plenty of more companies with whom I wouldn't like to do business anymore.
Feel free to add on to my experience, and we can revolutionise customer service in Malaysia.
I wouldn't ask for a refinancing loan from Hong Leong Bank anymore. My wife and I applied for a refinancing loan from Hong Leong in November/ December last year. Only now did we manage to finally get the money. This also only after we informed Bank Negara about the slow process. They might have intervened as well. We were told, along the process, that we shouldn't take a loan from Hong Leong but go elsewhere. We had to constantly call them and their lawyers, Soo Tien Ming, to get things moving - frequently, we didn't reach anybody, or the phones were hang up on us. We were asked to provide papers and forms that actually weren't required or simply didn't exist. The lawyer told my wife to be more friendly. This is a summary of a very, very long story.
I don't like Leisure Holidays. Somehow, back in the last century, we signed up with them. We hardly used their places, since it really is not the most pleasant surrounding - but this is us, probably. It also is the case that their accounts and ours don't tally. Basically, we simply gave up on them. We have paid quite a lot of money, but somehow, it is a lesson learnt.
A long long time back, I inquired with one of the telecommunications companies for an online service they were offering. When I posted the inquiry online, I received the message that they would get back to me shortly. This was in 2000. They never came back to me. In the meantime, they have been acquired by another telecommunications company.
Three examples only but there must be more.
Do you want to share your stories? All in all, it might be a powerful movement that we can create, if we collect all those stories.
Posted by Andreas at June 23, 2005 01:29 PM
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