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June 20, 2005
Banks to become friendlier
Banks in Thailand hiring employees from McDonalds since those are trained to be friendlier. Or they have the "natural inclination" to be friendlier, not just to show a button only.
Malaysia is still far away from this. Too far away, with banks that put barriers between their tellers and customers.
Indian banks exercise a similar tactic.
"We have recruited people from the airline and hotel industries in large numbers as we want to improve service quality," says Chanda Kochhar, executive director, ICICI Bank.
or
"Personnel from the airline and hotel industry tend to appreciate higher level of service and have the right attitude required to serve bank customers," says an HSBC spokesperson.
It's all about hiring people different sectors. It is all about delighting the customer and to stand out. Way to go!! I love it.
Posted by Andreas at June 20, 2005 02:43 PM
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Comments
I think the Malaysian banks are following the trends. In SJ, PBB has reserved 2 counters for the disabled, handicaped and senior citizens.
Posted by: mwt at June 20, 2005 11:36 PM
I think in Malaysia, HSBC personnels are really friendly. Not sure about other HSBC(s) but the one in Subang is fine.
Posted by: S-Kay at June 20, 2005 03:55 PM
great news... i'm surprised that banks in other nations are actually doing that... thanks for the heads up
Posted by: Nilesh at June 20, 2005 03:51 PM