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June 29, 2005
EBuilding is WoW-ing me
Those who follow this blog will know that my hard disk crashed a couple of weeks (weeks?) already.
I am still fighting with the after-effects of it, and might have found a company that is able to recover my data. More about this later.
My IT manager installed a new hard disk for me - but somehow, I had problems afterwards to get onto broadband - only Jaring worked, but this is dial-up and I only use it in emergencies, such as those.
I am subscribing to EBuilding - and have to compliment them on their service. Last week, I had a first contact to inquire about my broadband connection and their call center assistance started off very friendly from the beginning. Since I wasn't at my home computer, but in the office, he asked me to call in the evening before 9.00 PM.
It took me till Friday evening to call again. On the phone was a lady called Aida or Aina or so, and she was friendly. She straigth away realised that I haven't paid my subscription fees since February. It was then when I realised that I updated all my accounts when I lost my wallet, but that I failed to inform EBuilding. She said I shouldn't worry, and that I can call them on Monday, but in the meantime, she would activate my account, so that I would be able to access the computer over the weekend. Doing so, I still couldn't log in and, in a somewhat tedious manner - which wasn't her fault but my lack of technical knowledge - she tried to lead me through all the things one need to do to activate broadband again. It didn't work, and she set up an appointment with me to send a technician on Monday morning.
This was fast and efficient, I honestly have to say so, even so I believe that she had to communicate with someone in the background, when the connection didn't work in the beginning.
The appointment with the technician from EBuilding was last Monday at 12.30 PM, but he called me already at 10.30 AM or so, if he could come over. I wasn't in so I asked him to come at the time agreed.
He was there - very punctially, even 15 minutes too early. Where would you find a service in Malaysia where they send the service too early? I actually had the wrong expectations - I thought, I have to be there at 12.30 PM, and would have to wait a long, long time, until the technician would come. I am surprised.
A big Thank You.
Posted by Andreas at June 29, 2005 05:13 PM
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Comments
im using Ebuildings too, its awesome, everytime i reformatted by harddisk, and lose all the config. The call centre staff is always more than happy to lead me through it again
Posted by: Anon at June 29, 2005 11:18 PM
W0W to E-Building!
Posted by: EF at June 29, 2005 09:34 PM
That's pretty cool... you're right about good service being rare in Malaysia. I wish more companies *cough*TMnet*cough* would follow the example Ebuilding has set.
Posted by: dinghy at June 29, 2005 08:44 PM