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March 30, 2005
Customer service at Fast Food Restaurants
Just something to think about:
How come, Restaurants such as McDonalds, KFC and similar still call themselves Fast Food Restaurants, when you:
- Have to queue up quite long to be order your food;
- Wait a long time to get your food "on the plate"?
Especially over lunch time - queues are tremendous. I understand that the turnover of frontline staff is high - up to 300% annually -
But then, you still have counters that are not manned. The original intend was to serve food fast - where has this gone to?
Makes me wonder. What was your longest waiting time?
Posted by Andreas at March 30, 2005 01:59 PM
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Comments
The key of winning their full on service is to be extremely nice. :) Seriously. It works.
Posted by: Ivy at March 31, 2005 12:23 PM
When I was still studying, I waited for 40 minutes at Shakey's Pizza at Taman Melawati. The staff was adamant it's not their fault. Whatever.
Posted by: ah pink at March 31, 2005 11:35 AM
Argh - u r rite, lol!
Posted by: Andreas at March 30, 2005 04:23 PM
hahaa u got ur than and then syndrome again. lol.. really long.. 15 mins maybe.. Sg. Wang and the airport peak hours.. madddness.
Posted by: Ivy at March 30, 2005 03:41 PM