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March 30, 2005
Chili's responded - or did they not?
Chili's finally responded to my two entries regarding Kim's experience.
So it took them from March 18 till now, with the intermediate inquiry from my side on March 25.
Not sure, actually, if they replied, or if they just want to get ove with this nuisance.
Their mail reads:
"I would appreciate if you could give me the contact information of the guest that complained on the blog about Chilis.I cannot respond to the blog but I will respond to the guest involved."
They addressed me by name, so that is something that I left out. What is amazing is that there are no apologies from their side. No possible explanation. Nothing. They talk about complaints - as if it was our fault that the foot was bad.
Makes me wonder about the customer experience they try to provide.
I checked with Kim, and she is okay that I provide Chili's with her e-mail address. So Kim, get ready!
Posted by Andreas at March 30, 2005 07:40 PM
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Comments
haha... u should complain in person. malaysian customer service is very apathetic.
Posted by: Ivy at March 31, 2005 12:19 PM
Long way to go before "customer service" really means something.
Blogs have changed the situation a little in the sense that the unsatisfied customers now have a forum to voice out their grouses.
Posted by: Adam at March 31, 2005 10:18 AM
no need to wait ler. there are so many other makan places available that serve similar ambience and food. ;)
Posted by: Belacans at March 31, 2005 09:01 AM
havent received any email yet. *tapping fingers*
Posted by: kimberlycun at March 30, 2005 11:12 PM