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February 21, 2005
More than just a smile
Frontliners in governmental offices are undergoing courtesy course. T
The Star writes that "many have begun attending week-long courtesy courses organised by public service training institutes around the country. The courses are aimed at making courtesy a way of life among government department frontliners."
This is a continuation of last week's discussion, and I am fully for it, stand 100% behind it. Especially when it concerns places like JPJ that constantly deal with customers or the so-called public.
"Heads of government departments and agencies were also being told to carry out regular “surprise checks” on their staff to see if they were really courteous when serving the public." May be the should check PetalingStreet to find out about the atmosphere in the Malaysian blogger sphere regarding the service level in the country. This would allow an additional insight, for sure.
Posted by Andreas at February 21, 2005 12:28 PM
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