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February 21, 2005
Amex - it takes five to seven working days
It is not the old efficiency anymore. I just come from a call with Amex, and the very friendly lady I talked to found out that my American Express Card has been sent by normal mail last Friday.
Probably after my call to them at 6.30 PM. Now I was informed that it will take five to seven working days to deliver the replacement card. Not good. And not even close to the original promise!
This puts Amex at par with MasterCard - gone is the competitive advantage of speed and prompt delivery of replacement cards.
Interestingly, the lady checked all my details. I didn't have the account card number with me, and she wanted to cross-check all the different telephone numbers, my birthday and working place. I understand that this is for security purposes. The details was unnecessary, and so I now expect some direct marketing campaigns, and may be a birthday greeting from them.
Update:
Amex must be somewhat confused. I just received the card. Apparently, the left hand doesn't know what the right hand is doing.
Posted by Andreas at February 21, 2005 08:49 AM
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